Privacy Policy

Effective Date: December 1, 2025

Last Updated: March 24, 2026

1. Overview

Shine Insurance is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes how we collect, use, share, and protect your information when you interact with our website, request insurance services, or communicate with our team.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Insurance-related information, including property, vehicles, businesses, and other coverage details

B. Technical & Usage Data

We may automatically collect certain technical information, including:

  • IP address

  • Browser and device type

  • Website usage and browsing activity through cookies and analytics tools

C. Communication Data

When you communicate with us, we may retain:

  • Call recordings (where permitted by law)

  • SMS/MMS message history

  • Email correspondence

3. How We Use Your Information

We use your information to:

  • Provide insurance quotes, policies, and related services

  • Respond to inquiries and customer support requests

  • Communicate regarding policies, claims, billing, and service updates

  • Send requested information

  • Deliver marketing communications where permitted and with your consent

  • Improve our website, products, and customer experience

  • Comply with legal, regulatory, and licensing requirements

4. Text Messaging (SMS/MMS) Privacy & Compliance

By providing your phone number and opting in, you consent to receive text messages from Shine Insurance, LLC.

Message Types

You may receive messages including:

  • Quote follow-ups

  • Policy updates and reminders

  • Customer service communications

  • Marketing or promotional messages (only if you have provided consent)

Message Frequency

Message frequency varies based on your interaction with Shine Insurance.

Message & Data Rates

Standard message and data rates may apply according to your wireless carrier.

Opt-Out:

You may opt out of text messages at any time by replying:

STOP – Unsubscribe from future messages

HELP – Receive assistance

Important Disclosure:

  • Consent to receive text messages is not a condition of purchasing insurance.

  • We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

5. Information Sharing & Disclosure

We may share your information only as necessary with:

  • Insurance carriers and underwriting partners

  • Trusted service providers, including CRM systems, quoting platforms, and communication providers

  • Government agencies or legal authorities when required by law

We do not sell your personal information.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we work to protect your data, no method of transmission or storage can be guaranteed to be completely secure.

7. Cookies & Tracking

We use cookies and similar technologies to improve website functionality, analyze website performance, and enhance your browsing experience.

You may adjust your browser settings to decline cookies; however, some website features may not function properly.

8. Your Rights

Depending on your state of residence, you may have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of your personal information, subject to applicable legal requirements

To submit a privacy request, please contact us at: admin@shineinsuranceco.com

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. Shine Insurance is not responsible for the privacy practices or content of those external websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.

Shine Insurance, LLC

8534 Cotter Street Lewis Center, Ohio 43035

Email: admin@shineinsuranceco.com

Phone: (740) 201-9056